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Monday, March 21, 2005
Swearing Spree Part 2

My swearing spree continues today and in fact it got worst compared to last Friday no thanks to this bloody irritating old fuck! I haven't stop working since I clocked in at 3am this morning and was looking forward to go home and have a good sleep until this fuck called and ruin my entire Monday. Instead of going home happy, I was forced to extend my working hours just to clean up all his shit. On top of that I have to put up with his irritating male domineering attitude throughout that 30-minute conversation.


Me: "Thank You For Calling Technical Support..."
Old Fuck: "I've got problem with my printer."
Me: "Ok Sir, what seems to be the problem?"

*The old fuck went on describing his printer problems*

Me: "Ok Sir, let me just confirm, your printer is having this problem and that problem right?"
Old Fuck: "Yes?"
Me: "Sir, Is the printer with you right now?"
Old Fuck: "No... BTW, I would like to know if I can extend the warranty for my printer?"
Me: "Yes Sir, you can extend the warranty for your printer model. Would you like me to forward your request to the Warranty Extension Team so that they can send a quotation to you?"
Old Fuck: "Quotation? I called in the other day when printer warranty is still valid so why should I have to pay?"
Me: "Sir, the quotation is for you to extend your warranty beyond the current one."
Old Fuck: "No! Why should I have to pay when my warranty is still valid when I called in the other day?"
Me: "Sir, I know your warranty is still valid when you called the other day and should your printer be faulty, I will issue a replacement for you with no questions asked but you see the replacement unit will still follow the old unit's warranty which expires 2 days ago. The quotation is actually for you to extend your replacement unit's warranty to another year should there be a replacement for you current printer. If not, the warranty is to cover up your existing printer's warranty for another year."

*Sensing that he is on the loosing end, he fires another bullet at my way*

Old Fuck: "Ok, will I get a brand new unit?"

*Bastard! Your printer's warranty has expired and I have yet to diagnose on the printer's condition and you dare to ask for a brand new replacement unit.*

Me: "Sir, I cannot commit to you on the brand new unit. I can only tell you that it is a workable unit. Besides I have yet to check on your printer condition, therefore I cannot guarantee on the brand new replacement for you."
Old Fuck: "How can I get a brand new unit?"
Me: "I can help forward your request to Customer Care and will get them to work out a solution with you ok?"
Old Fuck: "Ok, I want them to call me on the new unit and I want you to call me first before they call."
Me: "Ok no problem Sir. So should I proceed with your warranty extension?"
Old Fuck: "Mmmm..."

* Mmm-ing for a few minutes before he went complete silent*

Me: "Sir, should I proceed with the warranty extension?"
Old Fuck: "Mmmm... Ok but I want the hardcopy of the quotation mailed to my mailbox and the softcopy emailed to me. I want you to get it done by tomorrow!"
Me: "Ok Sir, I will forward you request to Warranty Extension Team and get them to contact you."
Old Fuck: "I want you to call me first tomorrow before getting them to call me and I also want you to find out the price of the printer cartridge as well."
Me: "Sir, we at Technical Support do not have the price list for the products. You will either need to speak to the Sales Team or the Spare Part Sales for the price list."
Old Fuck: "I want you to get the price from them and call me tomorrow!"

*Dude, I'm NOT your slave!*

Me: "Sir is there anything else that I can help you with?"
Old Fuck: "No! I just need you to call me with the answers to the stuff we discuss today."
Me: "Ok Sir, I will call you at 2pm tomorrow."
Old Fuck: "And...?"
Me: "I will get the Customer Care team to call your regarding the new unit replacement and will update you regarding the warranty extension Ok?"
Old Fuck: "AND...?"

*Fucking hell, who do you think you are? My master?*

Me: "Yes plus the printer cartridge price list."
Old Fuck: "Good!"

Ended the phone conversation with a complementary middle finger pointed straight at the monitor screen and another wave of swearing and cursing... this time on the Old Fuck!

posted @ 9:51 PM